PSYCHOLOGY

Real strategies and real support tailored to meet you where you are.

We listen. We understand. We help you thrive, not just survive.

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WHO WE ARE & OUR APPROACH

Our Psychology team at Flex is committed to providing compassionate, inclusive, and evidence-based care to support the mental health and wellbeing of our community.

We are a growing team of registered and provisional psychologists, all AHPRA-registered, with a shared passion for working alongside individuals and families to create real, meaningful change.

Our approach is:

Client-centred

We tailor our support to your goals, needs, and preferences.

Neuro-affirming

We celebrate neurodiversity and meet clients where they are.

Culturally inclusive

We welcome and respect all backgrounds, cultures, sexualities and identities.

Evidence-based & goal-focused

We only use therapies supported by research, with a clear focus on progress and outcomes.

As a registered NDIS provider, we have extensive experience working with people living with disability across the lifespan - from early childhood through to adulthood and older age. Many of our psychologists are also trained in Positive Behaviour Support (PBS) and collaborate closely with families, support workers, schools, and other allied health professionals.

We are also registered to provide services under Medicare Mental Health Care Plans, meaning you can claim a rebate with a referral from your GP or Paediatrician.

In addition to therapy, our team offers psychological assessments, including:

Cognitive and academic assessments - WISC-V, WAIS-IV, WIAT-IV

Autism diagnostic tools - ADI-R, ADOS-2

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What We Can Help With

Our psychologists support individuals across many areas of mental health and daily life, including:

Areas of Support:

Disability Across the Lifespan (e.g. Autism, ADHD, Intellectual Disability, Genetic & Physical conditions)

Anxiety and Depression

Stress Management

Trauma and PTSD

Grief and Loss

Parenting Support

School Refusal

Emotional Regulation & Behaviour Support

Social and Communication Skills

Building Daily Living Skills

Relationship Concerns

Our Therapeutic Approaches:

Our team is trained in a wide range of evidence-based therapies, including:

Cognitive Behaviour Therapy (CBT)

Dialectical Behaviour Therapy (DBT)

Mindfulness-Based Therapy

Acceptance and Commitment Therapy (ACT)

Positive Behaviour Support

Motivational Interviewing

Solution-Focused Brief Therapy

Interpersonal Psychotherapy

Supportive Psychotherapy

Psychodynamic Psychotherapy

We always match our approach to your individual needs, working with you to achieve your mental health goals

Why Choose Us?

At Flex, we believe in making mental health support accessible, inclusive, and truly helpful

Here’s what sets us apart:

No/Low wait times
- Get the support you need without long delays

Collaborative and personalised care
- Your goals guide every step

Warm, personable, and experienced clinicians
- We’re human too, and we care deeply

Neuro-affirming and culturally inclusive
- Safe, welcoming support for people of all identities

Multilingual team
- We offer services in:
  - English
  - Vietnamese
  - Urdu
  - Hindi
  - Punjabi
  - Hindko

Whether you're looking for therapy, assessment, or behaviour support, our psychology team is here to walk alongside you

FAQ's

An Enhanced Primary Care (EPC) Plan, is a health plan your General Practitioner (GP) can prepare to help manage long-term or chronic conditions. It allows you to access Medicare-subsidised allied health services, such as physiotherapy, occupational therapy, dietetics, and more.

Can I use this plan at your clinic?

Yes! At Flex Allied Health, we accept clients with a EPC Plan. This means you can access allied health services at our clinic with a Medicare rebate, which helps reduce your out-of-pocket costs. Please let us know if you have a current plan when you book your appointment so we can assist you accordingly.

If you have any further questions, you may refer to Medicare for more information, or ask your GP.

Our team are registered with SIRA (State Insurance Regulatory Authority) and are able to see clients under Workers Compensation and CTP (Compulsory Third Party) claims.

Before booking an appointment, you must provide proof of approval for Flex Allied Health to deliver physiotherapy services. This can be in the form of a letter or email from your insurer or case manager.

Please also ensure you provide your claim number along with the approval documentation prior to your first appointment.

Yes, you can access our services using your Private Health Insurance, as long as your policy is active and the chosen allied health service is covered under your plan.

The out-of-pocket (gap) amount you pay will depend entirely on your health fund and level of cover. We recommend contacting your insurance provider directly to confirm your benefits and how much they will contribute toward your sessions.

When booking your appointment, our administration team will ask a series of questions to better understand you or your child’s concerns and background.

If you have any letters or reports from specialists, please email them to us beforehand or bring them with you on the day of your appointment.

Initial appointments are 60 minutes long. The information you provide will assist the psychologist in conducting their assessment and help guide the session effectively.

If you have any questions or topics you'd like to discuss, please come prepared so we can address them during your appointment.

A provisional psychologist has completed their tertiary studies and is fully qualified, skilled, and knowledgeable in the services they provide. They are currently undertaking a supervised program as the next step toward becoming a fully registered psychologist.

During this period, they work under the guidance of a senior psychologist who oversees their progress to ensure they meet professional standards and effectively support clients’ needs.

Yes, you can use your Mental Health Care Plan (MHCP) at our clinic. The MHCP allows you to access Medicare rebates for psychological services, helping to reduce your out-of-pocket costs.

Our psychologists, including fully registered practitioners, are able to provide services under the MHCP. During your sessions, your psychologist will work with you to develop a tailored treatment plan focused on your mental health needs and goals.

Please note, provisional psychologists may have different billing arrangements, so feel free to ask our team if you have any questions.

To use your MHCP, please bring a valid referral from your GP and your Medicare card to your appointment.