Question 1

What If I Need to Cancel or Reschedule?

Accepted Answer

Please notify us at least 24 hours in advance to avoid cancellation fees.

Question 2

Do You Provide Mobile or Home-Visit Services?

Accepted Answer

While we encourage appointments at our clinic to make the best use of resources, provide a controlled therapeutic environment, and reduce travel costs, we understand that attending in person isn't always possible.

Our therapists can offer mobile or in-home services if you are located within our catchment area — approximately a 30-minute radius from the clinic.

Question 3

How Much Will My Appointment Cost?

Accepted Answer

Costs vary depending on the service you require and whether you have a Medicare plan or private health insurance. For detailed information about fees, please contact our administration team on (02) 8798 8987 or email admin@flexalliedhealth.com.au.()

Question 4

What is an Enhanced Primary Care (EPC) Plan, and can I use it at your clinic?

Accepted Answer

An Enhanced Primary Care (EPC) Plan, is a health plan your General Practitioner (GP) can prepare to help manage long-term or chronic conditions. It allows you to access Medicare-subsidised allied health services, such as physiotherapy, occupational therapy, dietetics, and more.

Can I use this plan at your clinic?
Yes! At Flex Allied Health, we accept clients with a EPC Plan. This means you can access allied health services at our clinic with a Medicare rebate, which helps reduce your out-of-pocket costs. Please let us know if you have a current plan when you book your appointment so we can assist you accordingly.

If you have any further questions, you may refer to Medicare for more information,(https://www1.health.gov.au/internet/main/publishing.nsf/Content/health-medicare-allied-health-brochure.htm) or ask your GP.

Question 5

I’m Claiming Under WorkCover or CTP. What Do I Need to Know?

Accepted Answer

Our team are registered with SIRA (State Insurance Regulatory Authority) and are able to see clients under Workers Compensation and CTP (Compulsory Third Party) claims.

Before booking an appointment, you must provide proof of approval for Flex Allied Health to deliver physiotherapy services. This can be in the form of a letter or email from your insurer or case manager.

Please also ensure you provide your claim number along with the approval documentation prior to your first appointment.

Question 6

Can I Claim Through My Private Health Insurance?

Accepted Answer

Yes, you can access our services using your Private Health Insurance, as long as your policy is active and the chosen allied health service is covered under your plan.

The out-of-pocket (gap) amount you pay will depend entirely on your health fund and level of cover. We recommend contacting your insurance provider directly to confirm your benefits and how much they will contribute toward your sessions.

Question 7

Do I Need a Referral to See a Dietitian?

Accepted Answer

No, you do not need a referral to see a dietitian. However, if you have any concerns for yourself or your child, it is recommended to first visit your regular General Practitioner to rule out any underlying medical conditions.

You are welcome to book an assessment with us anytime to determine if our dietitian can assist you.

Question 8

What Do I Need for My Initial Appointment?

Accepted Answer

When booking your appointment, our administration team will ask you a few questions to understand your concerns and background.

If you have any scans or reports relevant to your health, please email them to us beforehand or bring them on the day of your appointment.

We also ask that you complete a food diary prior to your visit, as this provides our dietitian with a detailed view of your typical eating habits.

Initial appointments are 45 minutes long. The information you provide will help ensure the session runs smoothly and that we can begin developing your personalised treatment plan as soon as possible.

If you have any questions, please come prepared so we can address them during your appointment.

DIETETICS

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