Please notify us at least 24 hours in advance to avoid cancellation fees.

While we encourage appointments at our clinic to make the best use of resources, provide a controlled therapeutic environment, and reduce travel costs, we understand that attending in person isn't always possible.

Our therapists can offer mobile or in-home services if you are located within our catchment area — approximately a 30-minute radius from the clinic.

Costs vary depending on the service you require and whether you have a Medicare plan or private health insurance. For detailed information about fees, please contact our administration team on (02) 8798 8987 or email admin@flexalliedhealth.com.au.

An Enhanced Primary Care (EPC) Plan, is a health plan your General Practitioner (GP) can prepare to help manage long-term or chronic conditions. It allows you to access Medicare-subsidised allied health services, such as physiotherapy, occupational therapy, dietetics, and more.

Can I use this plan at your clinic?

Yes! At Flex Allied Health, we accept clients with a EPC Plan. This means you can access allied health services at our clinic with a Medicare rebate, which helps reduce your out-of-pocket costs. Please let us know if you have a current plan when you book your appointment so we can assist you accordingly.

If you have any further questions, you may refer to Medicare for more information, or ask your GP.

Our team are registered with SIRA (State Insurance Regulatory Authority) and are able to see clients under Workers Compensation and CTP (Compulsory Third Party) claims.

Before booking an appointment, you must provide proof of approval for Flex Allied Health to deliver physiotherapy services. This can be in the form of a letter or email from your insurer or case manager.

Please also ensure you provide your claim number along with the approval documentation prior to your first appointment.

Yes, you can access our services using your Private Health Insurance, as long as your policy is active and the chosen allied health service is covered under your plan.

The out-of-pocket (gap) amount you pay will depend entirely on your health fund and level of cover. We recommend contacting your insurance provider directly to confirm your benefits and how much they will contribute toward your sessions.

No, you do not need a referral to see a speech therapist. However, if you have concerns about your own or your child’s communication, language, or swallowing, it is recommended that you first visit your regular General Practitioner to help rule out any underlying medical conditions.

That said, you are very welcome to book an initial assessment with us directly. Our speech therapist will evaluate the situation and determine how we can best support you.

An assessment is an important first step in speech therapy. It allows our Speech Pathologists to evaluate your or your child’s current communication abilities and identify strengths, challenges, learning styles, and preferences. This helps us develop a personalised treatment plan that aligns with your goals and individual needs.

Even if we are unable to provide therapy immediately due to wait times, having a completed Assessment Report can make it easier to join other therapy waitlists. It gives other therapists a clear understanding of your therapy needs and ensures continuity of care.

If you have a Summary Report from your previous Speech Therapist that outlines your most recent treatment plan, and it was completed within 6 months of your initial appointment with us, then you do not need another assessment.

Please ensure you provide this report prior to your appointment so our team can review it and continue your care appropriately.

While we are not able to assist with the NDIS or ECEI application process itself, we recommend contacting your Local Area Coordinator (LAC) or ECEI partner for help with your application.

However, if you require an assessment and report to support your application, our team can assist with this. These reports can provide helpful information about your or your child’s needs and are often used as supporting evidence for NDIS funding.