Please notify us at least 24 hours in advance to avoid cancellation fees.

While we encourage appointments at our clinic to make the best use of resources, provide a controlled therapeutic environment, and reduce travel costs, we understand that attending in person isn't always possible. Our therapists can offer mobile or in-home services if you are located within our catchment area — approximately a 30-minute radius from the clinic.

Costs vary depending on the service you require and whether you have a Medicare plan or private health insurance. For detailed information about fees, please contact our administration team on (02) 8798 8987 or email admin@flexalliedhealth.com.au.()

An Enhanced Primary Care (EPC) Plan, is a health plan your General Practitioner (GP) can prepare to help manage long-term or chronic conditions. It allows you to access Medicare-subsidised allied health services, such as physiotherapy, occupational therapy, dietetics, and more. Can I use this plan at your clinic? Yes! At Flex Allied Health, we accept clients with a EPC Plan. This means you can access allied health services at our clinic with a Medicare rebate, which helps reduce your out-of-pocket costs. Please let us know if you have a current plan when you book your appointment so we can assist you accordingly. If you have any further questions, you may refer to Medicare for more information,(https://www1.health.gov.au/internet/main/publishing.nsf/Content/health-medicare-allied-health-brochure.htm) or ask your GP.

Our team are registered with SIRA (State Insurance Regulatory Authority) and are able to see clients under Workers Compensation and CTP (Compulsory Third Party) claims. Before booking an appointment, you must provide proof of approval for Flex Allied Health to deliver physiotherapy services. This can be in the form of a letter or email from your insurer or case manager. Please also ensure you provide your claim number along with the approval documentation prior to your first appointment.

Yes, you can access our services using your Private Health Insurance, as long as your policy is active and the chosen allied health service is covered under your plan. The out-of-pocket (gap) amount you pay will depend entirely on your health fund and level of cover. We recommend contacting your insurance provider directly to confirm your benefits and how much they will contribute toward your sessions.

When booking your appointment, our administration team will ask you a series of questions to better understand your concerns and the context of your condition. This helps us prepare for your session and match you with the most suitable clinician. Please have the following ready: • Details about your current issues or concerns • Relevant medical history • Any scans, reports, or previous assessments (please email them beforehand or bring them on the day) • Your Medicare or insurance information (if applicable) • Any questions or goals you wish to discuss during the appointment Initial physiotherapy appointments are 45 minutes long. The information you provide will help ensure the session runs smoothly and allows treatment to begin as soon as possible. If you have any questions, please come prepared so we can address them during your session.

You do not need a referral to see a physiotherapist. However, we recommend visiting your regular General Practitioner first to help rule out any underlying medical conditions. That said, you're more than welcome to book an initial assessment with us. Our physiotherapist will evaluate your condition and determine whether physiotherapy is the right approach for your needs.