National Disability
Insurance Scheme (NDIS)
Flex Allied Health has been a fully accredited NDIS registered provider with the ability to provide therapy supports to participants under their NDIS funding since 2017. We are committed to delivering up-to-date and quality therapy supports to all our participants while maintaining the highest level of accountability and integrity.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a government scheme to deliver eligible people funding to gain access to services and supports they need. This allows participants to have greater independence, access to new skills, jobs, the community, and an improved quality of life.
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If you are looking into NDIS, we recommend you visit their website to gain an understanding and contact support for assistance. https://www.ndis.gov.au/
What can we help with?
If you have an approved NDIS plan with funding for therapeutic supports, then you can access our services with the funding. This will generally be under the Capacity Building budget.
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Here at Flex, we are able to see you if you are Agency Managed, Self-Managed or Plan Managed. We work together with you and your support network to ensure that we understand and respect your rights and choices while working towards your goals.
About
Early Childhood Early Intervention (ECEI) under the NDIS?
The ECEI is an approach under the NDIS for children younger than 7 years old with a disability or a developmental delay, and their families, to access funding to gain access to services and supports they need. Children, younger than 6 years old who do not fully meet the definition of developmental delay and have developmental concerns will also be supported.
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Flex Allied Health is also able to see children who have an approved NDIS plan with funding for therapeutic supports. We work together with you and your support network to ensure that we are working towards you and your child’s goals.
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Applying for NDIS under the ECEI is a long process that requires documentation and evidence to demonstrate your child’s need for government funding. Our therapists have experience in assessing and writing reports to help support children in need to access NDIS funding.
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If you are looking at ECEI, we recommend you visit their website to gain an understanding and contact support for assistance. https://www.ndis.gov.au/understanding/families-and-carers/early-childhood-approach
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What If I Need to Cancel or Reschedule?Please notify us at least 24 hours in advance to avoid cancellation fees.
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Do You Provide Mobile or Home-Visit Services?While we encourage appointments at our clinic to make the best use of resources, provide a controlled therapeutic environment, and reduce travel costs, we understand that attending in person isn't always possible. Our therapists can offer mobile or in-home services if you are located within our catchment area — approximately a 30-minute radius from the clinic.
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How Much Will My Appointment Cost?Costs vary depending on the service you require and whether you have a Medicare plan or private health insurance. For detailed information about fees, please contact our administration team on (02) 8798 8987 or email admin@flexalliedhealth.com.au.
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What is an Enhanced Primary Care (EPC) Plan, and can I use it at your clinic?An Enhanced Primary Care (EPC) Plan, is a health plan your General Practitioner (GP) can prepare to help manage long-term or chronic conditions. It allows you to access Medicare-subsidised allied health services, such as physiotherapy, occupational therapy, dietetics, and more. Can I use this plan at your clinic? Yes! At Flex Allied Health, we accept clients with a EPC Plan. This means you can access allied health services at our clinic with a Medicare rebate, which helps reduce your out-of-pocket costs. Please let us know if you have a current plan when you book your appointment so we can assist you accordingly. If you have any further questions, you may refer to Medicare for more information, or ask your GP.
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I’m Claiming Under WorkCover or CTP. What Do I Need to Know?Our team are registered with SIRA (State Insurance Regulatory Authority) and are able to see clients under Workers Compensation and CTP (Compulsory Third Party) claims. Before booking an appointment, you must provide proof of approval for Flex Allied Health to deliver physiotherapy services. This can be in the form of a letter or email from your insurer or case manager. Please also ensure you provide your claim number along with the approval documentation prior to your first appointment.
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Can I Claim Through My Private Health Insurance?Yes, you can access our services using your Private Health Insurance, as long as your policy is active and the chosen allied health service is covered under your plan. The out-of-pocket (gap) amount you pay will depend entirely on your health fund and level of cover. We recommend contacting your insurance provider directly to confirm your benefits and how much they will contribute toward your sessions.